User Sentiment
See whether your visitors leave satisfied, neutral, or frustrated.
The User Sentiment card displays a donut chart showing how visitors feel about their interactions with your companion.
Sentiment Breakdown
Conversations are categorized into three groups:
| Sentiment | What It Means |
|---|---|
| Positive | The visitor had a good experience and their needs were met |
| Neutral | The experience was neither notably good nor bad |
| Negative | The visitor showed signs of frustration or dissatisfaction |
The center of the chart shows the satisfactory percentage, which combines positive and neutral outcomes.
How to Use This
- Aim for a satisfactory rate above 80%.
- Watch for increases in negative sentiment over time -- even small upticks can signal a growing problem.
- When negative sentiment spikes, check Top Keywords to find the specific topics causing friction.
- Cross-reference with User Friction to see whether roadblocks are driving dissatisfaction.
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