Help & Support
Can not find what you need? Get in touch with us.
The Help & Support page gives you a direct way to contact the Aura team when you need assistance. You can access it from the Profile Menu -- click your avatar and select Help & Support.
Before submitting a support request, check these docs first! You might find your answer faster by searching or browsing the relevant section.
Submitting a support request
The Help page features a clean form with a purple gradient header labeled "Help & Support" and the subtitle "We'd love to hear from you."
Go to Help & Support
Open the Profile Menu by clicking your avatar in the sidebar, then select Help & Support. You'll land on the contact form page.
Fill in the subject
Enter a brief subject line for your request. Keep it short and descriptive -- something like "Can't upload documents" or "Billing question."
Describe your issue
In the message field, explain what you need help with. Be as specific as possible:
- What were you trying to do?
- What happened instead?
- Any error messages you saw?
- What device and browser are you using?
The more detail you provide, the faster the team can help.
Submit your request
Click the Send button. A loading toast will appear ("Sending your message..."). Once sent, you'll see a success notification. Your name and email are automatically attached from your account.
What to include in your message
For the fastest response, try to include:
- A clear description of the problem or question
- Steps to reproduce the issue (if it's a bug)
- Screenshots or error messages (you can reference them in the text)
- The companion name or page where the issue occurred
Enterprise inquiries
If you arrive at the Help page with an enterprise inquiry (e.g., from a link on a pricing page), additional fields appear:
- Organization Name -- your company or team name
- Team Size -- how many people would be using Aura
- Use Case -- a description of what you'd like to use Aura for
The subject line is automatically pre-filled with "Enterprise Plan Inquiry."
Response and other options
Response expectations
The Aura team reviews support requests and responds as quickly as possible. You'll receive a reply via email at the address associated with your account.
Other ways to get help
- These docs -- browse or search for answers right here
- Ask AI -- use the AI chat button in the docs to search for answers with source links
- Feedback form -- for feature suggestions or general feedback, use the Feedback dialog instead
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