Analytics
Conversation quality, sentiment, and performance metrics for your companion.
The Analytics tab gives you a comprehensive view of how well your companion handles conversations. From resolution rates and response quality to sentiment analysis and geographic reach, everything you need to evaluate and improve your companion's performance is here.
Resolution Rate
See what percentage of conversations are resolved, escalated, or left unresolved.
Response Quality
A radar chart scoring your companion on relevance, correctness, completeness, clarity, and tone fit.
Device Analytics
Find out what devices and operating systems your visitors are using.
User Sentiment
See whether your visitors leave satisfied, neutral, or frustrated.
Audience Journey
Understand where conversations fall in the customer lifecycle.
User Friction
Identify sessions where visitors hit roadblocks or got stuck.
Sales Signals
Track buying intent detected in your conversations.
Failure Analysis
See why conversations fail, grouped by root cause.
Product Insights
Surface product feedback and feature requests from conversations.
Recommended Actions
AI-generated suggestions for improving your companion.
Interaction Trends
A timeline chart of conversation activity over time.
Top Keywords
The most common topics from your conversations ranked by frequency.
Geographic Distribution
See where your visitors are located around the world.
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