Analytics

The Analytics tab gives you a deep look at conversation quality for this companion only. Use the shared date range picker and granularity selector in the header - portaled into the same bar as the tab buttons - to control the time window across every card.

Resolution Rate

See how often customers get answers to the questions this companion is built for.

Response Quality

Measure the accuracy and helpfulness of this companion's replies over time.

Device Analytics

Understand which devices and browsers visitors are using.

User Sentiment

Track how visitors feel during and after their conversations.

Audience Journey

Follow visitors through lifecycle stages from first contact to renewal.

User Friction

Identify where visitors are getting stuck or dropping off mid-conversation.

Chat Trends

See how conversation volume and patterns change over time.

Top Keywords

Find the most common topics visitors bring up in conversation.

Geographic Distribution

See where in the world this companion's visitors are coming from.

This tab is about conversation quality - how well the companion is doing its job. For what customers are telling you about the product (knowledge gaps, recurring friction, sales opportunities), see the Insights tab, where related conversations are merged into single ranked findings.

Want the same metrics rolled up across all your companions? Head to the Dashboard instead.