Metrics
What every chart, table, and card in your analytics actually means.
This is the reference for every metric Aura tracks - the same explanations apply whether you're looking at data for one companion in the Companion Dashboard, or across your whole organization on the Dashboard.
This section explains what each metric means and how to read it. To see the metrics themselves, go to your Dashboard (org-wide) or a companion's Companion Dashboard (single companion).
Analytics
Resolution rate, response quality, sentiment, friction, keywords, and more.
Engagement
Chat and guide engagement, sessions, traffic, and companion performance.
AI Insights
Sales signals, product insights, failure analysis, and recommended actions - each linked back to its source conversation.
Support
Support tickets raised during conversations.
Usage
Credits, storage, and training tokens consumed.
Some metrics only appear in one scope - a page will say so explicitly when that's the case (for example, the entire AI Insights group is shown per-companion in the Companion Dashboard only, while Companion Performance is shown org-wide on the Dashboard only).
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