Billing & Usage
Manage your credits, subscription, and referral rewards all in one place.
Billing is only available in Creator Mode. If you are using Aura as a General User, you do not need a subscription or credits.
Your Billing & Usage hub is the central place for everything money-related on Aura - your credit balance, your subscription, and your referral rewards. It is organized into three tabs that you can switch between at any time.
Credits are the currency that powers your companions. Every conversation, document, and media job consumes credits. This section shows you exactly how many credits you have, where they came from, and how they are being spent - and the deep-dive page below explains the mechanics behind all of it.
Overview
See your credit balance, usage analytics, current plan details, and plan features at a glance.
Plans
Browse available subscription plans, compare features and pricing, and subscribe or change your plan.
Referrals
Share your referral link with friends, apply referral codes, and track your earned rewards.
When your billing data can't load
The Overview, Plans, and Referrals tabs each replace their normal content with one of the screens below when your account or billing data isn't available. These are not bugs - each one tells you exactly what's wrong and what to do next.
No active subscription
Shown on the Overview and Referrals tabs when your organization has no active subscription. The exact title and button depend on why:
- No active plan yet - "Choose a plan to unlock credits, storage, and analytics for your companions." → View Plans button, which takes you to the Plans tab.
- Your plan has ended - "Renew your subscription to restore your credits and premium features." → View Plans button.
- Account setup incomplete - "We couldn't find your organization. Please contact support so we can help." → Contact Support button, which opens the Help Center.
- Billing details unavailable (fallback, for any other reason) - "Your billing information isn't available right now. View plans to get started." → View Plans button.
Connection error, no cached data
If the billing feed can't be reached at all and there's nothing previously loaded to fall back on, you'll see a Connection Error screen with a description of the problem and a Retry Connection button. On the Plans tab specifically, the same screen appears as Failed to Load Plans with a Try Again button if the plan list itself fails to load.
Stale data banner
If the feed drops out but you already had billing data loaded, Aura keeps showing that cached data instead of hiding it, with a banner at the top reading "Real-time connection disrupted. Displaying cached billing details." (on the Referrals tab: "...cached referral details.") and a Reconnect button to re-establish the live connection.
How credits and storage really work
How Credits & Storage Work
A single authoritative page on how per-companion ceilings, storage accounting, and conversation billing actually work - read this before you're surprised by a limit or a balance.
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