Product Insights
Feature requests, bugs, and product feedback extracted automatically from conversations.
Shown in Companion Insights only — this card isn't currently available on the org-wide Dashboard.
The Product Insights card automatically surfaces what people are asking for, complaining about, or suggesting — without you having to read through every conversation.
What you see
A searchable, sortable, filterable table:
| Column | What it shows |
|---|---|
| Insight | The extracted piece of feedback. |
| Type | One of: feature request, pricing demand, usability, knowledge gap, bug, setup help, integration, or other. |
| Count | How many conversations raised this same insight. |
How to use this
- Share this list with your product team to inform roadmap decisions — recurring insights with a high count are the ones worth prioritizing.
- Filter by Type to focus on bugs when you need to triage urgently, versus feature requests when you're planning ahead.
- Use alongside Top Keywords to see whether the topics people care about align with what they're explicitly requesting.
Insights are extracted automatically from conversation content for this companion. No setup required.
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