Analytics
How to read resolution rate, sentiment, friction, and the other analytics metrics.
These metrics tell you how well your companions are actually performing in conversation - whether users get their questions answered, how they feel about the interaction, and where things tend to break down.
Resolution rate
How many conversations end resolved, escalated, or abandoned.
Response quality
AI-scored quality of your companion's answers.
User sentiment
The overall mood of your users during conversations.
User friction
Moments where users struggled or got stuck.
Interaction trends
Conversation volume over time.
Top keywords
What users are asking about most.
Audience journey
How users move through a conversation.
Device analytics
What devices and browsers your users are on.
Geographic distribution
Where in the world your users are chatting from.
Looking for sales signals, product insights, failure analysis, or recommended actions? Those moved to the AI Insights group, where each finding links back to the conversation it came from.
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