Analytics
Organization-wide conversation quality, sentiment, and performance.
The Analytics tab gives you a bird's-eye view of how conversations are going across all your companions. Instead of checking each companion individually, you can spot trends, identify problem areas, and understand your audience from a single screen.
Resolution Rate
See how often conversations end with the visitor's question fully resolved.
Response Quality
Measure the accuracy and helpfulness of your companions' replies over time.
Device Analytics
Understand which devices and browsers your visitors are using.
User Sentiment
Track how visitors feel during and after their conversations.
Audience Journey
Follow visitors through lifecycle stages from first contact to loyal user.
User Friction
Identify where visitors are getting stuck or dropping off mid-conversation.
Product Insights
Discover what products, features, or topics visitors ask about most.
Interaction Trends
See how conversation volume and patterns change over time.
Top Keywords
Find the most common words and phrases visitors use in conversations.
Geographic Distribution
See where in the world your visitors are coming from.
Sales Signals, Failure Analysis, and Recommended Actions are available per-companion in Companion Insights, not on the organization-level Dashboard.
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