Analytics
Organization-wide conversation quality, sentiment, and performance.
The Analytics tab gives you a bird's-eye view of how conversations are going across all your companions. Every card and chart here aggregates data organization-wide - use the shared date range picker and granularity selector in the header to control the time window.
Resolution Rate
See how often customers get answers to the questions this companion is built for.
Response Quality
Measure the accuracy and helpfulness of your companions' replies over time.
Device Analytics
Understand which devices and browsers your visitors are using.
User Sentiment
Track how visitors feel during and after their conversations.
Audience Journey
Follow visitors through lifecycle stages from first contact to renewal.
User Friction
Identify where visitors are getting stuck or dropping off mid-conversation.
Chat Trends
See how conversation volume and patterns change over time.
Top Keywords
Find the most common topics visitors bring up in conversation.
Geographic Distribution
See where in the world your visitors are coming from.
Product Insights, Sales Signals, Failure Analysis, and Recommended Actions are available per-companion in Companion Dashboard only - they don't currently appear on the organization-wide Dashboard. See the Metrics for details on all of them.
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