Conversation Volume
Track how many conversations happen over time.
The Interaction Trends chart shows how your companion's conversation activity changes over time. It is the main chart on the Analytics tab and gives you a clear picture of usage patterns, busy periods, and long-term trends.
Reading the chart
The chart plots conversations on a timeline. Each point (or bar) represents the number of conversations in that time period. The chart automatically adjusts the time grouping based on your selected date range:
- 2 days or less -- grouped by hour
- Up to 60 days -- grouped by day
- Up to a year -- grouped by week
- Longer ranges -- grouped by month or year
Grouping options
You can group the chart data by different dimensions to uncover patterns:
- Intent -- See which types of conversations happen most (e.g., general inquiry, troubleshooting, feature request, complaint, setup help, pricing). The top five intents get their own colored line.
- Sentiment -- See the volume of positive, neutral, and negative conversations over time. Useful for spotting if satisfaction is trending up or down.
- Resolution -- See resolved, partially resolved, and unresolved conversations over time. Helpful for tracking whether your companion is getting better at answering questions.
Click the group-by dropdown above the chart to switch between these views.
Chart styles
You can switch between three chart styles using the icons in the top-right corner of the chart:
- Area chart -- Filled area under each line, good for seeing volume at a glance
- Bar chart -- Stacked bars, good for comparing categories
- Line chart -- Clean lines, good for spotting trends
Tips for reading trends
- Steady upward line -- Your companion is getting more popular over time. Great sign.
- Spikes -- A sudden jump usually means something drove traffic, like a marketing campaign, a product launch, or a social media mention.
- Dips -- A drop might mean visitors found what they needed (good) or stopped coming back (worth investigating).
- High unresolved volume -- If the resolution grouping shows a lot of unresolved conversations during a period, check your knowledge base for gaps.
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