Conversation Volume
Track how many conversations happen over time.
The Interaction Trends chart appears in Row 4 of the Analytics tab, alongside the Top Keywords card. It shows how your companion's conversation activity changes over time, giving you a clear picture of usage patterns, busy periods, and long-term trends.
Reading the chart
The chart plots conversations on a timeline. Each point (or bar) represents the number of conversations in that time period. The chart automatically adjusts the time grouping based on your selected date range:
- 2 days or less -- grouped by hour
- Up to 60 days -- grouped by day
- Up to a year -- grouped by week
- Longer ranges -- grouped by month or year
Grouping options
You can group the chart data by different dimensions to uncover patterns:
- Intent -- See which types of conversations happen most (e.g., general inquiry, troubleshooting, feature request, complaint, setup help, pricing). The top five intents get their own colored line.
- Sentiment -- See the volume of positive, neutral, and negative conversations over time. Useful for spotting if satisfaction is trending up or down.
- Resolution -- See resolved, partially resolved, and unresolved conversations over time. Helpful for tracking whether your companion is getting better at answering questions.
Click the group-by dropdown above the chart to switch between these views.
Chart styles
You can switch between three chart styles using the icons in the top-right corner of the chart:
- Area chart -- Filled area under each line, good for seeing volume at a glance
- Bar chart -- Stacked bars, good for comparing categories
- Line chart -- Clean lines, good for spotting trends
Tips for reading trends
- Steady upward line -- Your companion is getting more popular over time. Great sign.
- Spikes -- A sudden jump usually means something drove traffic, like a marketing campaign, a product launch, or a social media mention.
- Dips -- A drop might mean visitors found what they needed (good) or stopped coming back (worth investigating).
- High unresolved volume -- If the resolution grouping shows a lot of unresolved conversations during a period, check your knowledge base for gaps.
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