Quick Start Prompts
Add suggested conversation starters for your visitors.
Quick Starts are pre-written messages that appear as clickable buttons when a user opens a conversation with your companion. They give users an easy way to jump into a conversation without having to think of what to say first.
What Users See
When a user starts a new chat, they see a set of clickable prompts below the companion's greeting message. Each prompt has a title (the main text) and optionally a short description underneath. Clicking a prompt sends it as the user's first message, kicking off the conversation immediately.
Managing Prompts
Adding a Quick Start Prompt
- Click the + Add button in the Quick Starts section header
- A modal opens where you can fill in:
- Title -- The main prompt text that users will see and click (e.g., "Help me choose a product")
- Description -- An optional subtitle that gives more context (e.g., "Get personalized recommendations based on your needs")
- Click Save to add the prompt
Editing a Prompt
Click the edit button on any existing prompt to open the editor. Update the title or description and save.
Removing a Prompt
Click the remove button on any prompt to delete it immediately.
Limits
You can add up to 6 quick start prompts. A counter in the header (e.g., "2/6") shows how many you have used. When you reach the limit, the Add button disappears.
Tips for Great Prompts
- Cover common use cases -- Think about the top reasons people will chat with your companion and make prompts for each
- Be specific, not vague -- "Track my order" is better than "Help me"
- Use action words -- Start with verbs like "Find," "Help," "Tell me about," "Compare"
- Add descriptions -- A short description helps users understand what will happen when they click
- Keep titles short -- They should be scannable at a glance
Example Prompts
| Title | Description |
|---|---|
| Help me choose a product | Get personalized recommendations based on your needs |
| Track my order | Check the status of a recent purchase |
| Tell me about returns | Learn about our return policy and process |
| Compare two products | Get a side-by-side comparison |
Quick start prompts are especially valuable for new users who do not know what your companion can do. They reduce the blank-page problem and guide people toward valuable interactions right from the start.
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