AuraAura Docs

Quick Start Prompts

Add suggested conversation starters for your visitors.

Quick Starts are pre-written messages that appear as clickable buttons when a user opens a conversation with your companion. They give users an easy way to jump into a conversation without having to think of what to say first.

What Users See

When a user starts a new chat, they see a set of clickable prompts below the companion's greeting message. Each prompt has a title (the main text) and optionally a short description underneath. Clicking a prompt sends it as the user's first message, kicking off the conversation immediately.

Managing Prompts

Adding a Quick Start Prompt

  1. Click the + Add button in the Quick Starts section header
  2. A modal opens where you can fill in:
    • Title -- The main prompt text that users will see and click (e.g., "Help me choose a product")
    • Description -- An optional subtitle that gives more context (e.g., "Get personalized recommendations based on your needs")
  3. Click Save to add the prompt

Editing a Prompt

Click the edit button on any existing prompt to open the editor. Update the title or description and save.

Removing a Prompt

Click the remove button on any prompt to delete it immediately.

Limits

You can add up to 6 quick start prompts. A counter in the header (e.g., "2/6") shows how many you have used. When you reach the limit, the Add button disappears.

Tips for Great Prompts

  • Cover common use cases -- Think about the top reasons people will chat with your companion and make prompts for each
  • Be specific, not vague -- "Track my order" is better than "Help me"
  • Use action words -- Start with verbs like "Find," "Help," "Tell me about," "Compare"
  • Add descriptions -- A short description helps users understand what will happen when they click
  • Keep titles short -- They should be scannable at a glance

Example Prompts

TitleDescription
Help me choose a productGet personalized recommendations based on your needs
Track my orderCheck the status of a recent purchase
Tell me about returnsLearn about our return policy and process
Compare two productsGet a side-by-side comparison

Quick start prompts are especially valuable for new users who do not know what your companion can do. They reduce the blank-page problem and guide people toward valuable interactions right from the start.

Last updated on

On this page