Help Center Platform Features Limits & Quotas One authoritative table of every size, length, and rate limit in Aura.
Every numeric limit in Aura, in one place. If a page you're reading states a number that seems to disagree with this page, this page is the source of truth - individual pages should link here rather than restate a figure.
Limit Value Document upload max size (PDF, Word, Excel, PowerPoint, OpenDocument, CSV/TSV, Markdown, plain text) 300 MB Video upload max size 1 GB Image upload max size 20 MB Resource uploader - files per batch 50 Avatar upload max size (companion or account) 2 MB (companion) / 1 MB (your account) Voice-session recording upload max size 200 MB Concurrent uploads 8 at a time Chat message - images attached 5 Chat message - image size (per image) 20 MB Public creator profile banner 5:1 aspect ratio, WebP, max 5 MB
Field Limit Companion name 100 Companion about/description 1,000 Greeting message 200 Personality 1,000 Style (communication tone) 1,500 Default Reply (fallback message) 500 Behaviour rule (preference) text 150 Quick Start - title 200 Quick Start - description 200 Quick Start - response instruction 5,000 Knowledge section name 200 Knowledge item label 200 Knowledge item value 5,000 Link label 200 User intake field label 100 Collection name 50 Collection description 200 Chat/session title (rename) 100 Chat message input 10,000 Feedback message 5,000 Help request - subject minimum 4, maximum 200 Help request - message minimum 15, maximum 5,000 AI Text Improvement - input 10,000 Share - personal message 2,000 Share - inviter name 200 Share - invite email address 320
Limit Value Behaviour rules (preferences) per companion 6 Quick Start prompts per companion 6 User intake custom fields per companion 5 Featured Photos visible at once (including avatar) 10 Per-companion storage ceiling (all plans) 1 GB Per-companion training-token ceiling (all plans) 1,000,000 tokens Share links per item 50 Share invite emails per item 200 Question/Action blocks per guide step 1 each, mutually exclusive Guide editor undo history 50 steps
Limit Value Manual top-up amount $5 – $2,000 Auto-recharge amount $5 – $2,000 Auto-recharge threshold up to 90% of your plan's monthly credits Auto-recharge monthly cap at least your recharge amount, up to 5× your subscription price Credit conversion rate $1 = 100 credits Referral reward 50 credits (both parties)
Exact figures for each plan, from the current pricing configuration:
Free / Trial Creator Growth Price Free (7-day trial) $49/mo or $499/yr $99/mo or $999/yr Monthly credits 100 5,000 12,000 Organization storage 500 MB 5 GB 15 GB Organization training tokens 50,000 5,000,000 20,000,000 Data retention 15 days 30 days 60 days Top-up discount - - 10% bonus credits
The per-companion storage (1 GB) and training-token (1,000,000) ceilings above are fixed for every plan - they don't change as you upgrade. What changes between plans is your organization-wide totals across all your companions combined.
Limit Value Password minimum length 8 characters Password requirements uppercase, lowercase, number, and special character Password reset link expiry 15 minutes Sign-in session max age 30 days Guest session duration Configured per organization; most companions have no cap
These protect the platform from abuse and rarely affect normal use - if you hit one, wait a minute and try again.
Action Limit Sign-in attempts 50 per 15 minutes, per IP address Password updates 50 per minute Feedback submissions 5 per hour, per IP address Help/support submissions 5 per hour, per IP address Referral code attempts 5 per 10 minutes General authenticated API use 1,000 requests per minute Public (unauthenticated) API use 300 requests per minute, per IP address
