What Visitors See
The end-visitor experience of the embedded chat widget.
The launcher
A rounded pill sits in the corner of the page (bottom-right or bottom-left, whichever you configured). It shows your companion's avatar (or a soft gradient orb if there's no avatar), the companion's name, and an online/offline indicator.
What's next to that depends on which modes are available:
- Voice and text both enabled — the pill shows a Call button and a separate chat icon button, so the visitor picks how they want to start.
- Only one mode enabled — the pill collapses to a single call-to-action button: "Start a call" for voice-only, "Chat now" for text-only.
Opening the chat panel
Clicking the launcher (or one of its buttons) opens a resizable chat panel above it, loaded from Aura in an embedded frame. The visitor can drag its edges and corner to resize it, and their preferred size is remembered in their browser for next time. Clicking the launcher again minimizes the panel back down.
If the visitor already has an active session (say they minimized mid-conversation), the launcher instead shows a compact "Active" indicator with a Return to call / Return to chat button, so they can pick the conversation back up rather than starting over.
Attribution
A small "Powered by Aura" line sits beneath the launcher, linking out to Aura, whenever the panel is closed. It fades out while the chat panel is open.
Availability
If your companion is disabled, or the visiting site's domain isn't on your allowed-domains list, nothing renders at all — no launcher, no error message, no trace of the widget.
What a visitor sees is not something you individually style. The colors, launcher shape, and any greeting text are fixed Aura defaults, and whether voice, text, or both show up is inherited entirely from your companion's Behaviour-tab output modes — not a separate widget setting.
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