What Visitors See
The end-visitor experience of the embedded chat widget.
The launcher
A rounded pill sits in the corner of the page (bottom-right or bottom-left, whichever you configured). It shows your companion's avatar (or a soft gradient orb if there's no avatar), the companion's name, and an online/offline indicator.
Next to that the pill always offers two ways to start: a Call button and a separate chat icon button. Both open the same conversation. Call starts with the microphone on, and the chat button starts with the microphone off, so the visitor can type quietly. The companion answers aloud either way, with live captions on screen.
Inside the panel the input bar works the same way: once the visitor types something, its pill reads Chat, which starts the same conversation with the microphone off (no permission prompt). The companion still answers aloud, and the visitor can turn the microphone on at any moment.
Same conversation as everywhere else
The widget runs the same conversation as the companion's own chat page and the share page. Session status, sounds, the transcript, sources, media, guides and the ticket panel all behave the same. When a quiet session is about to close, the status badge reads Session Ends Soon (see Session Status). A visitor can speak or type at any moment, and can mute the companion's voice with the speaker button if they would rather read the captions.
Opening the chat panel
Clicking the launcher (or one of its buttons) opens a resizable chat panel above it, loaded from Aura in an embedded frame. The visitor can drag its edges and corner to resize it, and their preferred size is remembered in their browser for next time. Clicking the launcher again minimizes the panel back down.
If the visitor already has an active session (say they minimized mid-conversation), the launcher instead shows a compact "Active" indicator with a Return to call / Return to chat button (matching how they started), so they can pick the conversation back up rather than starting over.
Attribution
A small "Powered by Aura" line sits beneath the launcher, linking out to Aura, whenever the panel is closed. It fades out while the chat panel is open.
Availability
If your companion is disabled, or the visiting site's domain isn't on your allowed-domains list, nothing renders at all - no launcher, no error message, no trace of the widget.
What a visitor sees is not something you individually style. The colors, launcher shape, and any greeting text are fixed Aura defaults, and both start choices (talk and chat) are always offered - there is no widget setting for them.
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