Balance & Credits

Understand your credit balance, where it comes from, and what a negative balance means.

The Balance card is the large, prominent card at the top of your Billing Overview. It shows your total available credits in a big, easy-to-read number.

What are credits?

Credits are the currency for AI interactions on Aura. Every conversation with a companion, every document processed, and every video processed costs credits. The more complex the interaction, the more credits it uses. See How Credits & Storage Work for exactly what gets billed and how.

You get credits from several sources, and your balance is the total of all of them combined.

Balance breakdown

Below your total balance, you will see a breakdown showing where your credits come from:

Plan — credits included with your subscription that renew each billing cycle
Top-up — credits you purchased separately through the Add Credits flow
Bonus — promotional credits, such as those earned from referrals or special offers
Refund — credits returned to your account (e.g., if something went wrong with a transaction)

Each source is shown with a small dot indicator so you can tell at a glance how your balance is composed.

If your balance goes negative

Your balance can go below zero. This is expected, not an error.

For work that's already in progress — an ongoing voice conversation is the main example — Aura lets the balance run negative rather than cutting the session off mid-task. That negative amount is real debt: it's recovered automatically from your next top-up or the next time your plan renews, never quietly forgiven.

The headline number on this card reflects that debt directly, so a negative number here means exactly what it looks like. For a clearer, labeled view of outstanding debt alongside a reserved-vs-spendable split, see the Billing card in your Dashboard's Usage tab.

Credits used

If you have used some of your plan credits during the current billing period, a "Used" indicator appears showing how many plan credits have been consumed so far.

Renewal date

At the top-right of the balance card, you will see when your credits renew (for paid plans) or expire (for free/trial plans). This is the date your plan credits reset for the next billing cycle.

For yearly subscriptions, plan credits still renew monthly — you get a fresh allocation each month even though you pay once a year.

Changing plans — whether upgrading or, where available, downgrading — resets your balance to just the new plan's credits. Any unused credits from the old plan do not carry over. See Upgrading or Changing Plans for details.

Add Credits button

The Add Credits button on the balance card opens the recharge dialog where you can purchase additional credits. See Recharging Credits for the full walkthrough.

Auto-recharge toggle

At the bottom of the balance card (paid plans only), a toggle lets you enable auto-recharge. When turned on, a summary shows the recharge amount and threshold. See Auto-Recharge for setup details.