Account Alerts

Account alerts are high-priority banners about your subscription and credit balance. They show up in two places at once: as a slim bar at the top of the app and inside the Inbox tab of the Notification Center, above your regular notifications.

Types of account alerts

Alerts are checked in this order, and the most urgent ones take over the banner - if you have no subscription at all, or your subscription is paused for a failed payment, that's the only alert you'll see until it's resolved.

No Active Subscription (critical)

Shown when your organization has no subscription at all.

• Title: "No Active Subscription"
• Message: "Subscribe to access all features!"
• Action: Subscribe → takes you to the Plans page
• Cannot be dismissed

Subscription Paused (critical)

Shown when your subscription status is paused or past due because of a failed payment. Takes priority over every other alert below.

• Title: "Subscription Paused"
• Message: "Subscription is paused due to payment failure. Please update your payment method to continue."
• Action: Update Payment → takes you to the Plans page
• Cannot be dismissed

Services Paused (critical)

Shown when your credit balance has reached zero or below.

• Title: "Services Paused"
• Message: "Credits exhausted. Recharge to resume!"
• Action: Recharge → takes you to your Wallet
• Cannot be dismissed

Subscription Inactive (critical)

Shown when your subscription has been cancelled or has expired.

• Title: "Subscription Inactive"
• Message: "Your subscription has ended. Renew to continue!"
• Action: Subscribe → takes you to the Plans page
• Cannot be dismissed

Trial/Subscription Ending Soon (warning)

Shown when your trial, or a subscription set to cancel at period end, has 10 days or fewer remaining.

• Title: "Trial Ending Soon" (on a trial) or "Subscription Ending Soon" (cancelling subscription)
• Message: The number of days left, e.g. "3 days remaining!"
• Action: Upgrade (trial) or Renew (subscription) → takes you to the Plans page
• Dismissible

Low Credits (warning)

Shown when your credit balance is above zero but under 50 credits.

• Title: "Low Credits"
• Message: Your remaining balance, e.g. "42 credits remaining!"
• Action: Recharge → takes you to your Wallet
• Dismissible

Where alerts appear

Banner bar (top of the app)

A slim, colored bar with:

• An animated icon on the left - critical alerts shake, warning alerts pulse
• The title and message
• An action button
• A dismiss (X) button, if the alert is dismissible

Inside the notification panel

Open the bell icon and account alerts appear at the top of the Inbox tab, above your regular notifications, styled the same way as the banner.

Multiple alerts

You can have more than one alert active at once - for example, low credits and a trial ending soon. When that happens, they're sorted with critical alerts first, then warnings.

Dismissing alerts

Critical alerts (no subscription, subscription paused, services paused, subscription inactive) can't be dismissed - they stay until the underlying issue is resolved.

Warning alerts (ending soon, low credits) can be dismissed with the X button. When you dismiss one:

• It disappears from the banner and the notification panel for 1 hour
• After that hour, it reappears automatically if the condition is still true
• Dismissing it in one place - the banner or the panel - hides it in both, since they stay in sync